Terms & conditions

Any person or entity ("User" or "you") using or otherwise accessing the app known as "Cantilever" and/or the site at www.cantilever-music.com (together, the "Site") or any of the content and/or data available via the Site must agree to be bound by the terms and conditions of this user agreement and all relevant terms and information available on the Site from time to time (together, the "User Agreement").

Personal data: You agree to provide only true, accurate and complete information to us via the Site. Any personal information provided by you will be treated with appropriate care and security in accordance with our Privacy Policy.

Contracting parties

The Site, together with all software, content, data and other materials contained therein ("Content") are owned or controlled by Cantilever Music Limited, a company incorporated in England with its registered office at 9 Eastlake Road, London, SE5 9QJ, UK ("Cantilever", "we", "us", "our"). When you register with Cantilever (or otherwise access the Site), you are contracting with Cantilever Music Limited. By registering, you warrant that you are 13 years of age or older, have parent or guardian consent if you are a minor in your home country, and are legally capable of entering into binding contracts, and that you have agreed to be bound by this User Agreement. Please note that the Service (or certain parts of it) may not be available in certain countries or via certain platforms. By installing, copying, or otherwise using the Service or its software, you acknowledge that you have read and understood this User Agreement and agree to be bound by it. If you do not agree to (or cannot comply with) its terms, do not install, copy, or use the Service, software, or any music, images, video, text, or other material or Content available via the Service.

Passwords

You agree: to keep your password secure and confidential and not allow anyone else to use your email address or password; not to do anything which would assist anyone else to gain access to any secured area of the Site; and not to create additional registration accounts for the purpose of abusing the functionality of the Site, the Service, any Content, or other Users, or to pass yourself off as another user. If you think someone else has obtained your account details, please tell us immediately at support@cantilever-music.com and we will close or secure your account as quickly as possible. You are responsible to Cantilever and to others for all activity that occurs under your Cantilever account.

The Cantilever service

Cantilever is a digital music service featuring high-quality audio streaming together with enhanced liner notes (including text, images, video and audio commentary) that augment listening with long-form editorial and music journalism (the "Service"). The Service is available (a) via our website and (b) via Cantilever-branded mobile and/or desktop apps. We may update features and Content from time to time and reserve the right to modify the Service at any time for any reason. Save in respect of recordings, artwork and other materials licensed from third parties, we own or control all relevant intellectual property rights in the Site and the Content. While we endeavour to provide accurate and up-to-date information, the Content may not be wholly accurate or up-to-date, complete or free of defects, and is subject to change at short notice. You acknowledge that you will not acquire any ownership of any intellectual property rights in the Service and/or any Content. No advertising: Unless expressly stated otherwise within the Service, Cantilever does not include advertising, sponsorship or brand placements.

Licence

Subject to this User Agreement and payment of applicable fees, Cantilever grants you a personal, non-exclusive, non-transferable, limited and revocable licence to access and use the Service for your private, personal, non-commercial entertainment purposes during your active subscription term, including browsing and streaming Content and accessing accompanying liner notes. The rights granted do not include: (i) sale, re-sale or sub-licensing of any Content; (ii) copying or making permanent downloads of audio or video (unless we expressly enable an offline cache within the app, which remains encrypted and accessible only within the app during an active subscription); (iii) distribution, posting or other provision to any third party of Content; and/or (iv) any advertising-related use or any use infringing so-called "moral rights". You must comply with all usage rules provided or displayed within the Service.

For the avoidance of doubt, your access to the Service confers only a limited, revocable right to stream the Content within the Service for private, personal, non‑commercial use; no ownership or other rights are transferred to you. You must not, and must not attempt to, download, copy, capture, record, rip, reproduce, fix, store or cache (outside any in‑app temporary cache expressly enabled by us), upload, share, distribute, publicly perform or display, make available, or otherwise use any Content outside the Service. This prohibition includes the use of screen or audio‑recording devices, stream‑ripping services, bots, scrapers or any device, method, code or instruction designed to circumvent, remove, alter or defeat digital rights management, encryption, territorial controls or other technical protection measures. Any such activity constitutes a material breach of these Terms and may result in immediate suspension or termination of access without notice, disablement of any cached copies, notification to relevant rights holders, and pursuit of all remedies available at law or in equity, including injunctive relief and damages. You acknowledge that Content may include watermarks or similar measures to detect unauthorised use. You agree to notify us promptly of any suspected infringement and to cooperate with our efforts to investigate and enforce rights. This clause survives termination.

Prices

All subscription prices are displayed clearly on the Cantilever website and/or within the relevant application or distribution platform. Prices may vary depending on the jurisdiction, applicable taxes, currency exchange rates, or platform charges. We reserve the right to amend subscription prices and packages from time to time, provided always that any material change shall be communicated in advance in accordance with applicable consumer protection laws. Continued use of the Service following such notice shall constitute acceptance of the revised pricing.

Free trial

New users may be offered a promotional free trial, the duration of which shall be up to thirty (30) consecutive days unless otherwise communicated at registration. Availability, duration and eligibility may vary. Unless cancelled before the end of the trial, it automatically converts into a paid subscription at the then‑current price and on the recurring basis indicated at signup. By accepting a free trial you agree that, unless you cancel in good time before expiry, recurring charges will be processed using the payment method provided. Free trials are limited to one per individual, household or payment method and cannot be combined with other offers. We may withdraw, suspend or amend free trials without notice, subject to applicable law.

Payment & auto‑renewal

Subscriptions are billed in advance and renew automatically until you cancel. Payment processing is undertaken by our appointed providers or, where you subscribe via a third‑party platform (e.g., an app store), by that platform under its terms. By initiating a subscription, you authorise recurring charges to the designated payment method. If payment cannot be processed, Cantilever may suspend or terminate access. We may reasonably change prices or packages; where changes are materially detrimental, we will provide prior notice in accordance with applicable law.

Cancellation & refunds

You may cancel at any time. Cancellation takes effect at the end of the current billing period, or at the end of the trial if cancelled before conversion. Except where required by law or expressly provided, fees already paid are non‑refundable and non‑transferable. If the subscription was initiated through a third‑party platform, cancellations and any permitted refunds must be requested through that platform and its policies shall govern. Your statutory consumer rights are not affected.

User accounts

You may be provided access to an online account through which you can manage your subscription and preferences.

Technical requirements & availability

You agree to use the Service in accordance with any technical guidelines we provide and acknowledge that device, OS or network constraints may affect performance. We may impose reasonable downtime for maintenance. Streaming quality depends on your connection and device capabilities. We may withdraw or replace specific items of Content at any time.

Explicit content

While Cantilever applies editorial curation, classification, and reasonable technical measures intended to limit exposure to explicit or sensitive material, you acknowledge such measures are not infallible and that content which some users may deem explicit, offensive, or otherwise unsuitable may still be accessible. No filter or parental‑control feature can guarantee complete exclusion of explicit content. You remain responsible for assessing suitability for yourself and for minors under your supervision. If you encounter material you believe is incorrectly labelled or inappropriate, please notify us at support@cantilever-music.com.

User conduct

• Use the Service lawfully; you are responsible for your conduct and communications.
• Do not share your password or allow others to access your account.
• Do not upload malware or malicious code.
• Do not copy, record, rip or redistribute Content except as permitted above.
• Do not remove or circumvent DRM or security, or reverse engineer the Service (except as permitted by law).
• Do not scrape personal data or use automated means to access the Service.
• Do not impose unreasonable load or attempt unauthorised access.

Objectionable material & notices

If you encounter any objectionable, infringing or unlawful content, report it to support@cantilever-music.com with the specific URL and details. If you believe your copyright has been infringed, you may also contact us via the notice procedure set out in our Copyright (DMCA) Policy.

Your warranties

You warrant you will use the Service for private, personal and non‑commercial entertainment; will not retransmit the Service; all information you supply is true and kept current; and you will comply with all applicable laws. The Service and all Content are provided "as is" and "as available", without warranties of any kind to the maximum extent permitted by law. You agree to indemnify and hold harmless Cantilever and its officers, directors, employees and licensors from losses, liabilities, claims and expenses arising from your breach of this User Agreement or misuse of the Service.

Our warranties

We warrant we have the right and authority to enter into this User Agreement and to provide access to the Service. We do not warrant the Service will be uninterrupted, timely, secure or error‑free, or that results or Content will be accurate or reliable.

Termination & suspension

We may suspend or terminate your access immediately if payment fails, you breach these Terms, engage in unlawful conduct, or if required by law. Upon termination, your licence ceases and you must discontinue use and delete any temporary copies. Fees already paid remain non‑refundable unless required by law.

Liability

Subject to applicable law, your sole remedy for dissatisfaction is to stop using the Service. Cantilever’s total liability to you is limited to the amount you paid in the 12 months preceding the claim. We are not liable for indirect or consequential loss. Nothing excludes liability for death or personal injury caused by negligence, fraud, or other liability which cannot be excluded by law.

Neither Cantilever nor any owner of Content will be liable for any incidental, punitive, special or consequential damages of any kind arising from the use of the Service or from software, Content, information, materials or products included on or otherwise made available to you through the Service, or for any damages in excess of the amount paid for the specific item of Content giving rise to the claim.

Trade marks

All brands, product names, service names, logos, trade dress and slogans displayed on the Site, the Service or within the Content, including ‘Cantilever’, are trademarks or trade names of Cantilever or its licensors. No licence to use any mark is granted or implied; any unauthorised use is prohibited. Third‑party marks remain the property of their owners.

Hacking

You agree not to attempt to damage, deny service to, hack, crack, reverse‑engineer, or otherwise interfere with the Site, the Service and/or the Content. We will cooperate with authorities and may block or terminate access at our discretion.

Third parties & app stores

The owners of Content are intended beneficiaries of this User Agreement and may enforce it against you. In relation to any use via third‑party software or devices (e.g., iOS, Android), this User Agreement is between you and Cantilever, not any third party; such third parties have no obligation to provide maintenance or support and are not responsible for claims relating to the Service.

No partnership

Your use of the Site, Service and/or Content creates no partnership, client, fiduciary or other professional relationship.

Force majeure

We will not be liable for any failure or delay in performance caused by events outside our reasonable control.

Severance

If any part of this User Agreement is held illegal or unenforceable, the remaining provisions remain in force.

No waiver

No waiver of any term or breach operates as a waiver of any other or subsequent breach.

Variation

We may vary this User Agreement by posting new terms on the Site. Such amendments apply from the stated date. Your continued use constitutes acceptance. Where a variation is materially detrimental, we will notify you in writing and such terms will be deemed accepted if you do not object in writing within 30 days.

Export controls & sanctions

You warrant that you are not located in a country subject to embargoes or sanctions relevant to the Service and that you are not a denied party under applicable export laws. You agree to comply with all such laws.

Law & jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. You and Cantilever submit to the exclusive jurisdiction of the courts of England and Wales, provided Cantilever may also bring proceedings in your country of residence or any other relevant jurisdiction.

Contacting us

If you have questions, complaints or notices relating to these Terms or the Service, contact: Cantilever Music Limited, 9 Eastlake Road, London SE5 9QJ, United Kingdom, or email support@cantilever-music.com. We will use reasonable endeavours to respond within a commercially reasonable time, subject to applicable statutory obligations.