DMCA notice & takedown policy

This Policy explains how Cantilever Music Limited ("Cantilever", "we", "us") handles notices alleging copyright infringement under the laws of England and Wales, including the Copyright, Designs and Patents Act 1988 ("CDPA") and the Electronic Commerce (EC Directive) Regulations 2002 (the "E‑Commerce Regulations"). It forms part of the Terms & Conditions and applies to the Cantilever website and apps (the "Service"). If you do not agree with this Policy, do not use the Service.

Who we are

Cantilever Music Limited, 9 Eastlake Road, London, SE5 9QJ, UK. Copyright notices and counternotices: copyright@cantilevermusic.com.

Scope

Cantilever provides streaming access to licensed musical works, sound recordings and editorial material. Users do not upload audio files to the Service. This Policy covers any content that we host, cache or display that is alleged to infringe copyright, including images, text, artwork, metadata and other materials accessible via the Service.

Legal basis

Under Regulation 19 of the E‑Commerce Regulations, an online service provider is not liable for information stored at the request of a user if it lacks actual knowledge of unlawful activity or information, and acts expeditiously to remove or disable access to it upon obtaining such knowledge. Sections 96–103 and 296ZA–ZF CDPA set out relevant rights and remedies (including injunctions and anti‑circumvention). This Policy sets out our practical process for giving us notice and for our response.

How to send a copyright notice

Your notice must include:

1. Your full name and contact details (postal address, email and telephone).
2. Identification of the work you claim is infringed (a representative list is acceptable for multiple works).
3. Identification of the material you allege is infringing and information sufficient to locate it on the Service (e.g., a URL or screen description).
4. A statement that you own, control, or are authorised to act for the owner of the copyright in the work.
5. A statement that, in good faith, you believe the use is not authorised by the copyright owner, its agent, or the law.
6. Your physical or electronic signature.

Notices that are incomplete may be rejected or returned for clarification.

Our response

Upon receipt of a sufficiently detailed notice, we will act expeditiously to remove or disable access to the identified material and will take reasonable steps to notify the party responsible for the material so that they may respond. Where appropriate, we may forward a copy of your notice to that party and to relevant licensors or platform partners.

Counternotice (if you believe a removal was in error)

If you believe material was removed or disabled by mistake or misidentification, you may email a counternotice to copyright@cantilevermusic.com. Your counternotice should include: (1) your full name and contact details; (2) identification of the material removed or disabled and the location at which it appeared before removal; (3) a brief explanation of why you believe the removal was in error; and (4) your confirmation that you consent to us sharing your counternotice with the complainant. If we receive a credible counternotice, we may restore the material unless the complainant confirms that they have commenced legal proceedings within a reasonable period. We may maintain removal where restoration would present legal or operational risk.

Repeat infringer policy

We may disable or terminate accounts, device access or subscriptions in appropriate circumstances where users are determined to be repeat infringers. We may apply graduated responses, including warnings, feature limits, temporary suspensions and permanent bans, and we may notify relevant licensors.

Abuse of process

Submitting false or bad‑faith notices may expose the notifier to liability, including for wrongful threats and misuse of process. We may decline to act on incomplete, abusive or automated notices and may disclose such misuse to affected users and, where appropriate, to regulators or law‑enforcement.

Standard technical measures

We accommodate and do not interfere with standard technical measures used by copyright owners to identify or protect their works, including fingerprinting and watermarking technologies implemented lawfully.

Privacy

We may share copies of notices, counternotices and related correspondence with the alleged infringer, with the complainant, with service providers and licensors, and with courts or authorities as required by law. Personal data is handled in accordance with our Privacy Policy.

Changes to this policy

We may update this Policy from time to time. Significant changes will be notified within the Service. The version and date above indicate the latest update.

Contact

Questions about this Policy: copyright@cantilevermusic.comor Cantilever Music Limited, 9 Eastlake Road, London, SE5 9QJ, UK.